Wholesupps prides itself on its exceptional customer service and by that we mean great online delivery service! Our delivery service and charges are definitely some of the best in the business!
We promise is superfast service at the lowest rates. Everything you need to know about your online supplement delivery is below:
I make an order from the Wholesupps website:
You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number.
WHEN WILL MY BODYBUILDING SUPPLEMENTS ARRIVE?
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
- You order before 3pm (AEST) Monday - Friday
- You use a payment method with instant clearance, like Paypal Instant Payment or credit card
- Your parcel is less than 5kg in cubic weight. (Some bulky goods will not apply)
- You are not in a remote location
Please note parcels going via Australia Post (NT, PO Box, Defence Addresses) and bulky parcels going to WA may take longer than 1-3 business days.
If your order weighs more than 5kg or is bulky. Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address by road freight. If you have used an alternate payment method: Direct debit, Paypal and other payment methods may take some time to clear. To get your body-building supplements in time for tomorrow's gym session, use Paypal or a credit card. By entering custom delivery instruction on checkout you are taking all responsibly for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur.
HOW MUCH DOES DELIVERY COST TO MY ADDRESS?
Delivery anywhere in Australia, for any size order, is a flat rate of $9.95.
Or if your order totals over $150, then you have the option of Free Delivery!
WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER COMES?
Our couriers do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.
HOW DO I TRACK MY ORDER?
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
WHERE are my bodybuilding supplements right now?
You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please find below links to our three courier companies tracking pages.
MY ORDER HAS NOT ARRIVED ON TIME!
If your has not been delivered in the expected time please click the link below, fill in the form one of our customer service staff will track down your order as soon as possible. Lost Order Report Form
MY ORDER ARRIVED BUT IT IS MISSING A PRODUCT OR ONE OF THE PRODUCTS ARE DAMAGED!
If you recieve the wrong item or your order has been damaged in some way please click this link below, fill in the form and one of our customer service staff will contact you as soon as possible.
DO YOU OFFER POSTAGE INSURANCE?
Postage insurance offered by Nutrition Warehouse covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your listed shipping address we will replace and resend your order as soon as possible. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.
What postage insurance covers:
Lost In Transit:
If you order has not arrived on time and has been confirmed lost by our shipping company then we will replace your order and resend it.
If your order arrives damaged, either by the shipping company or anything related to transit. All we will require is a picture of the damaged item in question and we will replace and resend your order.
Limits Of Insurance:
Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your insurance claim at anytime if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.
How to Lodge an Insurance Claim:
All you need to do is email email@example.com or call us on 1300 809 717 and report the lost or damaged item to our customers service representives. We will then investigate the claim and be in-contact with you in the next 24 hours with a resolution.
DO YOU SHIP INTERNATIONALLY?
Yes we do however shipping rates may vary